(Click to listen; if you can’t see the media player in your email, click the title of this post to go to the website) Interview with Mark Gebbie of Excelsior Printing A new line of greeting cards was located in their North Adams facility which came with the production system used in the past.  This [...]

(Click to play; if you don’t see the mp3 player icon, please click on the title of the post to be taken to the website to listen to the podcast. Thanks!) So you think your company is good enough to stop concentrating on continuous improvement………..really…..do you really believe that. Instead of reflecting internally, lets look

Listen to the podcast “Being brilliant is no great feat if you respect nothing.” - Johann Wolfgang von Goethe An organization takes on the personality of it’s leadership and even brilliant leadership cannot overcome negative culture if no respect for the people doing the work is demonstrated. Culture is a little like dropping an Alka-

Press Play to listen (if you cannot see the icon in your email version, visit the site to listen) Who, What, When, Where, Why and How Gemba means “the real place”. I like to think of it as where the action is. The effective use of Gemba supports the “go see” principle. The Gemba walk [...]