I take my work very seriously, but sometimes when I have excess idle time (like on the red-eye from Phoenix to Boston), I’ll have a whimsical idea.  Here’s one I’d like to share, to demonstrate the universality of a good idea.  My stream of thought begins with recent participation in the Boy Scouts Merit Badge [...]

With the International Shingo Prize Conference just a month away, I thought a short post about Shigeo Shingo and the Prize named in his honor would be worthwhile.  At the time of Prize’s founding in 1988, Shingo was nearly an unknown in the U.S.   His first book translated into English (1969, Japanese Management Association) was [...]

Some years back while working in an administrative department I encountered a curious condition.  With about a half-dozen employees, I was following the information flow from sales order to shipping.  Our spaghetti diagram kept looping back to an inbox on a table just outside John’s door.  It was imposing. It looked a bit like this: “Who

I think there are no new airplane stories left for those of us who take to the not-always-friendly skies, but having been on one of those super delay specials recently and coincidentally not caring especially about being hours late (I had booked a full day of buffer as a hedge against possible travel snafus), I [...]