The e² Continuous Improvement System

Developed by Shingo Prize recipient Bruce Hamilton, this groundbreaking training system contains everything you need to begin, re-energize or standardize your Continuous Improvement training and implementation. This system is based upon the three critical aspects of the Toyota Production System: Foundations, Countermeasures and Management. This is a “learn-and-do” training product combining both explicit learning in the form of a workbook, on-line reinforcement (an on-line assistant component that allows students to independently check/validate their learning) and DVD lessons, and tacit learning in the form of practical exercises and projects. Tacit learning, or learning by doing, is essential to understanding and implementing TPS.

To learn more about The e² Continuous Improvement System, please contact Chris Martin at 617-287-7648 or email him at  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or visit www.shopgbmp.org to place your order.

Training System Contents:

1 Facilitator’s Guide – A facilitators guide is included which details instructions on how to best implement Continuous Improvement/Lean and the e² Continuous Improvmement kit. Click here to see an excerpt from the Faciliitator's Guide

1 CD with over a dozen Lesson Forms, Visuals and Instructions to accompany the e² CI workbooks and hands-on exercises.

10 Sets of Workbooks – Each set of workbooks contains 3 booklets; a Foundations workbook, a Countermeasures workbook and a Management workbook.

Click here to see an excerpt from the Foundations workbook

Click here to see an excerpt from the Countermeasures workbook

Click here to see an excerpt from the Management workbook

On-line Learning Assistant – 10 seats to GBMP’s online learning assistant are included in package to coincide with workbooks. The On-line learning assistant allows training participants to gage their level of understanding of Lean through a series of on-line quizzes.

Global Continuous Improvement Network Membership (GCIN) – A key aspect to implementing Continuous Improvement correctly is sharing information. GBMP has developed a private on-line community where clients can develop a professional profile, connect with other people on the Continuous Improvement journey and share documents, templates, photographs, videos and other information.

GBMP Video Series – 1 Bundle of 7 Interactive and Educational Videos Topics include:
Toast Kaizen – Introduction to Continuous Improvement
Dozen Eggs – Downsizing Lot Sizes
Moments of Truth – Creating a Lean Chain of Support
5S – 5 Challenges
Z Corporation Plant Tour
Poka-yoke – Mistake Proofing
Value Stream Mapping

This entire system can be purchased for $3,495.

*If you plan to train more than 10 people, additional sets of workbooks can be purchased either individually (that's one set of 3 workbooks for one student) for $100 or in sets of 10 (30 workbooks for 10 students) for $899. An additional Facilitators kit (Guide, Quickstart, CD-Rom, 3 workbooks and the tote) is also available for $299. GBMP can also visit your facility to develop a customized operational assessment and training plan at an additional cost.

Praise for the e² Continuous Improvement System:

“I have to say I have thoroughly enjoyed my lean experience. I would like to thank Dr. Midha for convincing me to sign up for the course. I anticipated that this training would help me in my office and in my role as medical director for the PHO. What Lean means is simple: None of us should be satisfied with the status quo and every manager and employee is expected to participate in the process of kaizen which means “many small improvements over time.

I have begun the process of implementing Lean thinking in my office and my staff have been enthusiastically embracing it and coming up with ideas. We have already made several improvements that have reduced waste and made our workflow more efficient. For example, we added a second workstation for the medical assistants so there is less waiting time for patients. We discarded a consent form that we realized served little purpose but added lots of extra work with no benefit for the patient. We cleaned and organized. We are working on standardizing workflows and plans are underway for two quality improvement projects (improve diabetic care and improve colon cancer screening rates).

Going forward I can see that the real challenge of Lean Thinking is to monitor improvements and keep the process going. I see this happening in my office, but what I am most impressed with is the efforts of the Hallmark managers in my class. I listen to them and know that they have taken these lessons to heart and are working hard to make Hallmark better. I think that Joanne, our COO, made a great choice in bringing GBMP & Lean to Hallmark and should be commended for her forward thinking.”

- Dr. Nicole Bloor, M.D.

(Dr. Bloor practices Internal Medicine in Melrose, Massachusetts. The preceding quotation was written by Dr. Bloor and read aloud at the conclusion of an e2 Continuous Improvement System Training program held at Hallmark Health in January, 2010.)