Bruce Hamilton brings hands-on experience to GBMP as a manager, teacher, and change agent. He has spoken internationally on Lean Manufacturing, employee involvement, continuous improvement and implementing change, and has contributed to numerous texts on reliable methods ranging from visual control to variety reduction.Prior to joining GBMP, Mr. Hamilton was General Manager of United Electric Controls Company, recipient of the coveted Shingo Prize for Excellence in Manufacturing. He led efforts at United Electric to transform its production from a traditional batch factory to a single piece flow environment that has become an international showcase. His expertise covers both the technical side of lean manufacturing and the equally important soft skills needed to engage and inspire employees and managers.

Chris Martin brings 20 years of Sales and Operations experience to GBMP. He has been a student of lean for the last 15 years and has visited hundreds of companies. Chris is the first point of contact to our programs and approach and has introduced many companies to the value of Continuous Improvement tools. Chris has helped Massachusetts companies capture over $13 million in Workforce training grants and works with companies from start to finish with the grant process. Prior to joining GBMP, Mr. Martin held positions in Sales and Operations in the hotel and computer industries. He coordinates the Northeast Shingo Prize, works with The Society of Manufacturing Engineers (SME) on joint Lean education opportunities and coordinates networking and benchmarking among local lean companies.

Patricia (Pat) Wardwell has over 20 years of experience in manufacturing. Prior to joining GBMP, Pat was Vice President of Operations at United Electric Controls Company, a 1990 winner of the Shingo Prize for Manufacturing Excellence. Pat has been involved with continuous improvement efforts on the shop floor and in support areas since 1987 and has been a speaker at many regional and national conferences on related topics. In the mid 1990's, when United Electric stepped up its emphasis on the use of the Toyota Production System, Ms. Wardwell coordinated much of the education program. In 1997, Pat became the manager for the company's Office of Continuous Process Improvement. In this role, she led a group of employees who were 100% focused on training and helping operators to make improvements. She has led numerous cross-functional improvement teams in areas ranging from shipping to assembly to machining. She also led the team that successfully implemented a new, company-wide business information system, which had to support a company in transition from batch to lean manufacturing. Pat was co-leader of a successful ISO9001 implementation team and is an experienced ISO lead auditor. She holds an undergraduate degree from the University of Maine and an MBA from Bentley College. She is APICS Certified in Integrated Resource Management.

Lela Glikes holds a BS in Hotel, Restaurant and Institutional Management from Penn State University and has completed all of her coursework towards an MA degree in Psychology from Harvard University. Prior to joining GBMP, Ms. Glikes held positions in Operations Management and Marketing in the hospitality and medical device industries. As Program Manager for GBMP, Lela works to promote GBMP’s mission to help New England companies become more productive and competitive through superior educational events and resources. She is also the Conference Coordinator for the annual Northeast Shingo Prize Conference.

Tracy Reardon comes to GBMP with many years of manufacturing experience both on the plant floor and in front office and HR management. She is working towards her B.S. in Business Management. At GBMP, Tracy is responsible for making sure that GBMP runs smoothly at all times - working closely with Chris and Lela to keep them in line - and to ensure GBMP clients, customers and members receive the best possible service we can provide.

Dan has over 20 years of experience in manufacturing which includes 20 years of Continuous Improvement experience. Prior to becoming a GBMP Lean Manager, Dan was Operations Manager at United Electric Controls Company, where he was a 1990 winner of the Shingo Prize for Manufacturing Excellence. Dan worked with Pat Wardwell and Bruce Hamilton on United Electric's transformation as a Manufacturing Engineer, Production Manager and Continuous Improvement Manager. Dan holds a Bachelors Degree in Engineering from Northeastern University.

Bruce McGill has over 25 years of experience in manufacturing. Prior to joining GBMP, he spent 11 years at the executive level implementing lean manufacturing methods in 3 different companies, each of which had significant improvements in service levels, inventory, and profitability. Bruce was employed by United Electric Controls for seven years and was instrumental in getting their “Lean Journey” going. Bruce has been involved with continuous improvement efforts on the shop floor and in support areas since 1983. As one of GBMP’s hands-on trainers, Bruce is very comfortable communicating at the executive level as well as with shop floor personnel. Bruce holds a BSBA degree from Norwich University

Prior to joining GBMP, Ron spent twenty years in manufacturing starting his career as a Cymbal Smith at the Avedis Zildjian Company and moving up the ranks to Director of Manufacturing. He left Zildjian and was Director of Operations for Warerite Distributors, a high volume countertop manufacturer, for 7 years where he became a practitioner of the Toyota Production System. Ron has a Black Belt in Six Sigma from the Juran Institute and his Master Black Belt from 6Sigma.us in Austin Texas. He received his BS from Northeastern University. All of our Six Sigma Programs can be specifically designed for you company's needs and culture. Each skill from the Six Sigma "road map" can be taught individually or on site with as many employees as desired.

Prior to joining GBMP, Bob Elliott spent 25 years in manufacturing implementing lean during his tenures at several manufacturing companies where he held shop floor positions such as manufacturing machining manager, manufacturing engineer and operations manager. Bob has been a speaker at the Eastec tool show and an examiner for the Northeast Shingo Prize. He has also been very active with APICS as a board member for "Seminar 1", the training seminar for the Northeast. Bob holds a BS in operations technology from Northeastern University in Boston.

Bob can be reached by phone: (781) 724-8451
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Lesa joins GBMP after 20 years with Toyota North America. Some of her principal responsibilities at Toyota included the successful creation of new and modified methods for effective implementation of the Toyota Production System (TPS) at North American Toyota plants and their suppliers. This work included Standardized Work, problem solving and short and long term Kaizen for worksite leaders. Lesa often identified operational issues at plants, recommended corrective strategy and led implementation teams. In addition, she specialized in at-the-worksite support and coaching, utilizing her experience gained as a production manager within Toyota’s Georgetown, Ky. power train plant. (More about Lesa) Prior to joining Toyota, Lesa served on the staff of a US Senator in Washington, D.C. and has been a senior public relations advisor to political campaigns and major manufacturers. She holds both a B.A. and M.A. focusing on international business.

Dave has 25+ years of experience in various manufacturing industries including software, hardware, wire & cable, and promotional products, where he held positions in engineering, management, quality management, and operations management. He has been a lean practioner since 1988 - when his initial exposure to the Toyota Production System involved a set-up reduction effort yielding an 85% improvement. He has a Black Belt in Six Sigma and has ASQ certifications as a CQE and CQM/OE. He has instructed the CQE/QEIT Exam Refresher course for several ASQ chapters. Dave is CPIM certified since 1986 and has been teaching all APICS CPIM Review Course modules since 1987 for several APICS chapters and local colleges. Mr. Wesche holds a BS Degree in Engineering from Worcester Polytechnic Institute.

Mr. Miller spent more than 15 years at the executive level, designing and implementing lean manufacturing efforts for four different companies, each of which had widely different operating environments. Each effort resulted in drastic improvements in service levels and gross margins. Ted has given numerous presentations on how to avoid the pitfalls and achieve the gains associated with implementing the various lean manufacturing tools. Culture and employee attitude is equally as important as technical knowledge, and Ted's experience as a hands-on trainer, comfortable communicating at the executive level as well as with shop floor personnel, is unsurpassed. Mr. Miller holds executive level degrees from The Tuck School at Dartmouth and from Stanford University. His undergraduate degree in BSEE was awarded from Syracuse University and he received his MBA from the Rochester Institute of Technology.

Michael Scarpone specializes in strategic planning, organizational development and change management. His customized programs target key people within organizations such to increase productivity, build skills and help organizations manage change and improve quality. Topics include Team Building, Front Line Supervisory Training, Cultural Diversity, Managing your Team in a Lean Culture, Communications Skills and many more complimentary topics. Mike has earned a Bachelors Degree in Psychology and a Masters of Science Degree in Counseling Psychology. He has also completed graduate work in Organizational Behavior and Administration. He has numerous certifications including Myers-Briggs Type Indicator, Yale University Training of Trainers, Xerox Selling Skills and Kepnor-Tregoe Decision Making Process.

Oscar Gutierez is a UMB Associate Provost and Professor with 25 years of business and academic experience. Mr. Gutierrez' background includes many years as businessman and researcher in the United States, Europe and Latin America in the areas of information management and logistics. Since 1992, he has specialized in business reengineering. Mr. Gutierrez contributes to the multilanguage offerings of GBMP by presenting and collaborating in Spanish for companies that wish to do Lean training in Spanish. He has published widely and presented at numerous conferences in the United States and Europe on information requirements analysis and information technology. He holds a Ph.D. in Information Systems from the London School of Economics and Political Science.

Julia is an Assistant Professor of Accounting at Providence College. Julia received her BS in Accounting from Villanova University, her Masters in Accounting from the University of Tennessee, and her PhD from the University of Kentucky. Julia is a CPA and previously worked for PricewaterhouseCoopers. She Teaches Taxation and Financial Accounting and has been a member of the GBMP team since 2004.