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Download the Standardized Work Chapter from our E2 Book. Free of charge

Without stability and standardization, we have no basis for improvement. In this lesson we will introduce standardized work, the key countermeasure used to develop and sustain work standards that ensure repeatability and predictability in our processes.


Think of standardized work as the “playbook” for workers, the methods that are defined, developed, proven, and trained on to ensure specific outcomes are attained by people on a daily basis. It will spell out the number of workers needed and what each needs to do, and in what order, to make sure that customer expectations are met. Like the sports team, workers must have a clear understanding of the purpose of the playbook, be trained and practiced on these methods in order to be successful with them, and feel they have input into improving and adjusting the plays as they gain experience with them.

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