In last week’s Labor Day post, “Celebrating Our Frontline Scapegoats,” I observed that of the seven wastes, the one most people recognize is defects. This is understandable: workers are often blamed for defect-causing situations over which they have little or no control. Today’s post continues that Labor Day theme by highlighting another way defects indirectly burden workers.

With Labor Day just two weeks away, here’s a post to celebrate the folks that usually get blamed for the quality problems.😊