Last week I accompanied two of GBMP’s consultants, Bob Elliott and Peter Melnik, to a Shingo Systems Design workshop at Osram, a terrific host site..

For an organization to develop a sustainable continuous improvement culture it must, as we say at GBMP, involve everybody everyday – i.e., process..

A few weeks ago, I complemented a client who had made a sincere effort, against his habit, to involve a team of employees, instead of just himself,..

I once attended a presentation that Eli Goldratt gave for the Society of Manufacturing Engineers. We were seated in an auditorium, listening as Eli..

It was my honor recently to meet up with some longtime friends and mentors at the Future of People at Work Symposium in Detroit. This two-day,..

As years roll on, I’m noticing more parts of me breaking down: Teeth, eyes, knees, cardiovascular, stomach – the list keeps getting longer as does..

Deming Prize winner, Ryuji Fukuda, introduced a document to my company in 1989 referred to as the X-Type Matrix for Objective Management. Relatively..

I was asked to lead a workshop in the sales order department of a manufacturer whom we had helped with process improvement on the factory floor...

In a humorous moment from Steve Martin's comedy, Father of the Bride, there is a scene where George Banks (Martin) argues with a store clerk that the..

Yesterday, in a memo to employees, Spotify co-founder and CEO, Daniel Ek, announced a 17% reduction in force, equating the move to “being lean”, thus..