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In the earliest days of lean and the Toyota Production System, improvement wasn't the job of a special team. It was everyone's job, every day. That idea had a name: Total Employee Involvement (TEI). But as lean spread, many organizations drifted...
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Most organizations don't fail at lean because they pick the wrong tools. They fail because they build a project instead of a culture. A kaizen event...
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The term "continuous improvement consultant" gets used broadly, which makes it hard to know what to actually expect when you bring one in. Some...